Shipping & Return Policy

Shipping & Return Policies

Shipping and Handling Information

Our goal at Bound in Stitches is to ship your order within 48 hours.  Orders are shipped Monday – Friday, excluding holidays.  We ship by US Postal Service Priority Mail, US Postal Service Parcel Post or by UPS depending on the ship-to address, our location and the weight of your order.

  • It is our goal to process and ship your order efficiently and cost effectively.
  • UPS cannot deliver to post office boxes. Bound in Stitches does not ship C.O.D.
  • We offer FREE domestic shipping on orders of $200.00 or more within the United States.


Domestic Shipping and Handling Fees

Getting your order processed and shipped out as quickly as possible is one of Bound in Stitches top priorities.  Products are packed with care to ensure you receive your items as though they are a special gift you are purchasing!  The expert team at Bound in Stitches is committed to making your purchasing experience meet your highest standard.  If you are ever in question any of our shipping rates or service, please feel free to contact us at customercare@bound-in-stitches.com and we will be more than happy to assist you!

Canadian Shipping and Handling Fees

Customs, Duties and Taxes

International customers may have to pay additional fees for customs, duties and taxes. These extra fees vary widely from country to country. Since we have no control over potential extra charges levied by destination countries, we highly recommend that you research the policies specific to your country. Also, when customs clearance procedures are necessary, delays can be caused that will increase the time it takes to arrive. Although duties and customs are beyond our control, we are truly sorry for those who experience them.


Returns

Returns

We want you to be completely happy with your purchase from Bound in Stitches!  Our regular priced merchandise may be returned for a store credit within 30 days of original purchase, provided they are unopened and in like-new condition. Return shipping will be at the expense of the buyer. All returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number. Just email us at customercare@bound-in-stitches.com prior to returning your item.

All discounted merchandise are a “final sale” and not eligible to be returned since they are offered at such a deep discount. Thank you for understanding!

Damaged Merchandise

Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. Just email us at customercare@bound-in-stitches.com and you’ll get a return label to send it back. An identical replacement item (when available) will be sent to the buyer at no additional cost. There are times when an item may no longer be available, especially with fabric, in which case we will do our best to replace it with a similar item.

As stated above, all returns must include the original receipt, your e-mail address, shipping address and phone number.

Send all returns to:

Bound in Stitches
Returns Department
2078 – 45th Street NE
Sauk Rapids, MN  56379


Product Availability

Product Availability

Maintaining accurate and up-to-date inventory is very important to us at Bound in Stitches.  Items that appear on our website are available for purchase, however sometimes we may deplete our inventory completely due to a high volume of sales.

Temporarily Out of Stock or Back-ordered Items

If a product is out of stock when you place your order, we will notify you immediately by email or telephone.  We will do our best to provide you with an estimated date of when the product will be in stock once again.  Anticipated delivery dates are, at times, dependent on issues beyond our control and are subject to change.  Back-ordered items are shipped as soon as they are available.  You will not be charged for any item until it is available and it is ready to be shipped.  Please notify us by email or telephone should you prefer to cancel a back-ordered item.